video: the benefits of making market research more human
by: Sarah Kneebone
“We hope when people see Minced it will encourage more Aussies to embrace a plant-based diet or at least cut back on their meat consumption which we know is better for both the environment and our health.”
The response: PLAY investigates.
- Prior perceptions of the product.
- Thoughts of the product in store.
- Sensory experience when cooking and eating the product at home.
- Thoughts on buying it again in future.
We did some analysis and you can watch the findings in a lovely little highlight reel for 'Minced' plant-based mince.
So, why did we choose video to gather feedback? Why do we believe that you need to prioritise customer-centric research solutions? Read on...
The power of video.
Consumer-centricity should not just be the output of market research, it should be built into the entire process. And why is video so powerful in achieving this? Well, it shows you the people behind the data.
Now, get settled in because we've got a whole HEAP of benefits and use cases for video in market research. By the end of it, you're probably going to want to give us a call and give it a crack, just sayin'...
Through the use of a video insight platform, we are able to capture hundreds of videos from your target audience - including analysis - in less than an hour.
This approach can be used as a quick and simple dip stick to ‘get a feel’ for any issues. It can also help to quickly understand strengths and weaknesses of your products (and identify opportunities for improvements). In a matter of minutes, you can see what customers think, feel and do in their natural environment.
All the analysis.
The videos are instantly human-transcribed, time-coded and quality checked. They are also rated using sophisticated sentiment analysis, and we're then able to use interactive charts and word clouds within the platform to explore your content.
Insight into people's lives.
Video feedback provides the opportunity to gain insight into respondents' REAL lives. As ethnographic researchers know, the wealth of understanding gained from seeing consumers interact with products in the home environment is extremely insightful, especially when combined with other research methodologies.
Perhaps your existing quantitative research has identified insights that need deeper investigation, or you’d like to bring to life a segmentation - it’s all possible with video confirmation. This kind of content and analysis adds weight to your research by supplementing your quantitative study with scalable feedback from consumers with similar needs.
Say hello to capturing interviews from everywhere and having them delivered to you anywhere. Observe and interact with participants live from your office, home or anywhere with an internet connection.
Observe, interact with and direct real people. Respondents can use their mobile device to walk around their kitchen or navigate specific areas like their fridge or drinks cabinet.
More internal action.
When internal teams hear feedback coming from the horse's mouth, it can often lead to much more action than a static bar chart – seeing and hearing it makes it all feel very real.
Need to amp up your pitch by demonstrating consumer views to retailers? Video feedback has your back. Leverage that 'real feel' and win over the room.
...And it wont break the bank.
Video feedback is a much more cost-effective alternative to traditional qualitative research.
Through our use of video solutions at PLAY, we are able to get fast, engaging and cost-effective consumer feedback for our clients whenever they want to get a feel for consumers' thoughts. More robust and quantitative methods are also available, of course!
Over to you.
Lights, camera, action... let's get stuck in! If you would like to find out more about how PLAY can use video to help you get closer to your consumers, just get in touch on 02 8097 0200 or firstname.lastname@example.org.
In case you missed the link at the beginning of the article and you want to check out an example, take a look at our plant-based mince video analysis below.